Return Policy

Return Policy

1. Reasons for accepting returns
The product has lost its seal, is delivered with the wrong quantity, information and model compared to the order.

The product is damaged due to a manufacturer's fault (technical failure, design error, content, hidden/internal errors, difference from the manufacturer's published quality standards) or defects during transportation (deformed, scratched, stained, cracked etc.).

Products with incorrect serial number/IMEI
The product/voucher/certificate has expired before or on the date the product is delivered to the customer.
Voucher/certificate (GCN) is not as ordered by customer, silver coating is scratched.
The supplier goes bankrupt, stops working, leading to customers not being able to use the voucher/GCN within the validity period.
Voucher/GCN when the customer uses the service quality is not as committed: does not apply the right conditions, disrespectful service attitude, can not arrange the date to use the service as the customer wants at least 3 times (with concrete evidence).
Customers change their needs.

2. Conditions of return

Request for product return
The product/voucher/certificate is intact, fully labeled, in its original packaging, sealed according to its original specifications (unless the product is defective or damaged during transportation).
The product has full accessories (user manual, warranty card…) and accompanying gifts (if any).
The customer must send La Vie a return request (“Return Request”) consisting of: (i) a return request form according to Comed's return request form; (ii) documents proving that the customer has purchased the product (order number, purchase invoice, delivery receipt, bank statement...); and (iii) products/services to be exchanged and accompanying gifts, if any.
Return time
Unless otherwise specified in the product/service introduction on the Comed website, the Customer's Return Request must be sent to Comed within 03 days from the date of receipt of the product and the voucher/service certificate.
Time of Return Request will be determined as follows:
If the customer sends a Return Request by post or delivery: follow the receipt stamp of the post office or delivery unit.
If the customer brings the Return Request to Comed company by himself: when the staff receives the Return Request from the customer.
Return cost
For products/vouchers/GCNs exchanged due to the fault of Comed or suppliers, customers will receive free return and free shipping to the location listed on the return request form.
For products/voucher/GCN returned due to customer's change of usage demand, unless the product introduction/voucher/GCN stipulates that a return fee applies, the customer will be free of charge for the return and exchange. You will be charged for shipping according to Comed's shipping policy if your new item/voucher/GCN is sent to the requested address.
3. Refund Policy

Refund method
Refund methods include:
Refund to company account Comed
Cashback at Comed company (North and South offices)
Processing Time
Comed will send the response to the Return Request to the Customer via email within a maximum of 03 working days from the date of receipt of the Return Request.
If the customer's return request meets the specified conditions, Comed will carry out the refund procedure for the customer from the time the return request is made within the following time:
With non-bank payment method: customers will receive the refund from 5-7 working days.
With payment method via bank: Comed will complete the refund procedure to transfer the request to the bank within 5-7 working days. The bank will then continue to process your refund request within 7 to 15 working days from receipt of the request.